Support

Answers to the things that actually go wrong, then a way to reach a person.

"It won't sign me in"

Nine times in ten this is the address. isolace only signs in people a center already knows — your center creates your account, the app never creates one for you. Sign in with the email address your center has on file for you.

If you used Sign in with Apple and chose "Hide My Email", Apple gave us a private relay address instead of yours, and no center roster has that address. Sign in once with the address your center has, or ask your center to add your Apple relay address — then Hide My Email works from then on.
If your center has a different address for you (a work address, an old one), ask the front desk to update it. It takes them a moment.
If your center does not use isolace yet, there is nothing to sign in to. You can still open the app and tap Explore a demo to see what it does.

Just looking?

Open the app, go to More → Sign in → Explore a demo. It runs on sample data, sends nothing anywhere, and shows no real child.

Common questions

I want my photos of my child stopped

Photo consent is held per family by your center, and it is checked before a camera opens and again before anything is shown. Ask your center to switch it off and it takes effect immediately — nothing new is captured and nothing already captured is shown or sent.

How do I delete my account?

In the app: More → Account → Delete account. Immediate and irreversible. Your child's attendance record stays with your center, which is obliged to keep it — to withdraw a child, talk to the center.

I can't see my child

The app shows the children you are recorded as a guardian of. If one is missing, your center's roster has a different guardian address for them. The front desk can fix it.

A check-in didn't arrive

Check-ins are written on the device first and sent when the network returns, so a bad connection delays a message but never loses a check-in. If a message never arrived at all, tell your center — they can see the log for the day.

I'm staff and I can't see the center tools

Staff tools appear for accounts your center has put on its staff roster. Membership of a center and a place on the staff roster are different lists on purpose. Your director can add you.

I run a center and need help

Write to hello@isolace.net with your center's name. Include what you saw and roughly when — the day and the hour is enough to find it.

Reaching a person

Email hello@isolace.net. Please say which center you are with. If you are writing about something that happened in the app, the day and approximate time is what lets us find it.

Please do not email a child's full details. If we need them we will ask through your center, which is where that record lives.

How isolace handles your data · Privacy Policy · Terms of Service

isolace is an independent product built for the operators of Kumon-branded learning centers. It is not affiliated with, endorsed by, sponsored by or operated by Kumon. No Kumon trademark is used in the isolace apps, and a center's own name and branding reach the product only as data that center entered about itself.